Support

Vellicor for iPhone and iPad

Something not working, or a question about your account? Email us and a person will reply, usually within two business days.

Common questions

How does ranking work?

When you finish a book, pick how it felt — Loved, Good, Fine, or Didn't like — then answer a few head-to-head comparisons against books you have already ranked. Vellicor places the book at exactly one spot in your list. Sentiment is a hard boundary: a book you loved always ranks above one you rated Good, however long your list gets. You can drag books to reorder them at any time from the Rankings tab.

A book has the wrong cover, or no cover.

Covers come from Hardcover, Open Library, and Google Books. If a book shows the wrong image, or none, email us the title and author and we will correct it on our end — you do not need to update the app.

I can't find a book in Search.

Try the author's name, or the ISBN from the book's back cover. You can also scan the barcode: open Search and tap the barcode icon.

How do I manage or cancel Vellicor Premium?

Subscriptions are handled by Apple. Open the Settings app on your device, tap your name, then Subscriptions, and choose Vellicor. Cancelling there stops future renewals; you keep Premium until the end of the current period. To move Premium to a new device, open Vellicor Premium in the app and tap Restore Purchases.

How do I get a copy of my data?

In the app, go to your profile, open Settings, and tap Export Data. You will receive a file containing your rankings, reviews, shelves, and notes.

How do I delete my account?

Go to your profile, open Settings, scroll to the bottom, and tap Delete Account. This permanently removes your profile, rankings, reviews, messages, and club memberships. It cannot be undone. If you cannot access the app, email us from the address on the account and we will delete it for you.

Someone is being abusive, or posted something inappropriate.

Every review and profile has a report option. Reports are reviewed by a person. You can also block a user from their profile, which hides their activity from you and yours from them.

I lent a book and the request disappeared.

Open requests live in the Lending Tracker, reachable from the Messages tab. A book cannot be removed from your lending library while a request or loan is open; resolve it in the tracker first.

Where do the "Get this book" links go?

To Bookshop.org, which supports independent bookstores, and to Amazon. Vellicor earns a small commission on purchases made through those links at no extra cost to you. See our affiliate disclosure.

Privacy and terms

How we handle your data is described in the Privacy Policy. Use of the app is governed by the Terms of Service.